Rigans Just Want To Have Fun

August 20, 2011

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During my spring trip to The Baltics, we stopped in Riga, the “Paris of the East.” The city lived up to my expectations. The old city was beautiful. The cafes were alive. The food was outragiously delicious.

Oldtown Riga

Oldtown Riga cafe scene

In a part of the world known for political drama, oppression and economic distress, what I found most profound, was the humor and joy with which the people go about life. Certainly, Latvians have had much to be happy about. Since the demise of the former Soviet Union, Latvia has experienced remarkable economic growth and political freedom. Still, when the United States suffers a cold, the world catches the flu. That was true in Latvia as well, where huge numbers of people lost there jobs in the last few years. Nevertheless, in Riga, people were out in the streets having fun, funny fun, downright silly fun.
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The Language War of Professional Certification

June 6, 2011

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As a foreigner traveling in Latvia and Estonia this week, I am enjoying the opportunity to revive my university acquired Russian skills some 35 years ago. I can enjoy also the game of picking up a few words in Estonian and finding elements of Russian grammar in the Latinized Latvian shop signs. It’s a game one enjoys as a lover of foriegn language study. Like any puzzle, the more linguistic pieces you pick up the more complete the puzzle, until it forms a complete picture, a beautiful mosaic of human development and civiization.
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Weathering the Choices

May 18, 2011

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Whether to work or not to work during inclement weather, that is the question for service companies as they send out their truck fleets to do business each day. There are schedules to keep and money to be made. There are new customers with all sorts of weather related issues.

Today is an unusually wet day in southern California, where we expect “May gray,” but not downpours as we have had the past 24 hours.
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The Yin Yang of Sales and Service

May 7, 2011

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When weighing the benefits of having one sales team and one separate service team vs. a combined sales/service team I believe something may be missing in the equation.

When you have separate sales and service teams the assumption is that they are assigned to do what they do best. Certainly you can maximize the selling ability of sales people by not burdening them with service. Likewise, you would not want to burden service people with sales opportunities they cannot close.
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The Twilight Zone of Reputation Management

April 24, 2011

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Preserving and enhancing the reputation of a business has entered a new twilight zone with social media. The websites that focus in this arena are a moving target, as are the search engines that track social media.

There are four basic types of reputation management entities. There are those like Angie’s List and Yelp that see themselves as pro-consumer. Then there are other entities such as Customer Lobby that are pro-business. The search engines are actually the best at staying neutral. The last type of reputation management firms are those that scrape the internet looking for negative comments, identifying them to the corporate client and suggesting methods to combat or alleviate the negative publicity.
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Dominoes Gets Free Publicity

April 24, 2011

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Dominoes Gets Free Publicity from Economic and Political Mess

Dominoes Gets Free Publicity from Economic and Political Mess

Dominoes Pizza is the only lucky winner with huge free name recognition the past few years of:

Financial Dominoes
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Morbid Thoughts

April 6, 2011

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Recently, I’ve been thinking a lot about death. Perhaps you’ve read my posts about my mom’s rapid aging and dealing with her dying process. Also, my trips to Israel always make me think about life tragedies and “the ultimate sacrifices” that so many there have made for their survival. I think of a few close calls I have had with death. Living in Israel, one is surrounded with stories of deep tragedy. I personally missed being the victim of two terrorist attacks by strokes of luck and timing. But I know others whose families were not so lucky. Not too long ago, my wife asked me to put together a list of things to do if I died and she was forced to run the company. (None of this is to say that I am dying – so don’t worry).
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