Weathering the Choices

May 18, 2011

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Whether to work or not to work during inclement weather, that is the question for service companies as they send out their truck fleets to do business each day. There are schedules to keep and money to be made. There are new customers with all sorts of weather related issues.

Today is an unusually wet day in southern California, where we expect “May gray,” but not downpours as we have had the past 24 hours.
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Fatigue

November 5, 2010

Fatigue

A first word of warning to new technicians who underestimate the difficulty of pest control work is, “You’re not a pest control technician until you have survived the summer.”

In Southern California, we thought the summer was over until last week we experienced record temperatures over 100 degrees the 1st week of November!

Technicians are taught to:
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Balancing Revenue and Risk

October 19, 2010

Today is one of the worst weather days I’ve ever seen in San Diego. Hearts Pest Management pest control trucks have by-and-large been pulled off the roads. On days like today, there is a lot of service stop juggling to other days and times. Hearts Pest Management will carefully weigh the risks of conducting follow-ups and special service calls. The company certainly wants to please its’ customers, but it also has a civic responsibility to not endanger the public, not create conditions on the roads that have a heightened likelihood for accident and chemical spill. There are a lot of crazy drivers on the road. Back home in NY, we learned how to drive in slippery conditions. Here in Southern California we encounter many needless accidents caused by over-confident drivers unskilled in wet weather driving.
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Think Before You Knock!

September 11, 2010

You can find countless books on every aspect of the sale – except one. I have never, ever found one on a salesman’s guide to a fast exit.

At age fourteen, I sold door-to-door subscriptions for the Long Island Press. We traveled in groups on the public buses and subways to the areas we would work each evening. As I was to learn, the group could provide a false sense of safety because once we chose a door, we were on our own. Read the rest of this entry »


In Pest Control, Is the Customer Always Right?

July 23, 2010

Any company that does not listen to its’ customers is doomed. …and while many companies say they listen to their customers, the proof is measured by the reaction to customer requests and changes made to satisfy the customers’ concerns.

There are situations presented by pest control that are unique.

1) The pest control technician is licensed and required to abide by both pest control regulations and the pesticide label. The pest control worker must not abrogate the pest control label to satisfy a customer request. Read the rest of this entry »


Are Fumigants Going Away or Not?

May 21, 2010

A few weeks ago I commented on the removal of Fumitoxin and generally, Aluminum and Magnesium Phosphide, from any residential use. The banning of these products was directly related to the deaths of two innocent children in Utah, at the hands of an apparently untrained pest control applicator. (I am told that the use record for ground fumigants by the California pest controllers is very clean).
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