The Culture of the Negotiated Pest Control Transaction

August 27, 2012

Culture and Negotiating Price

If you’ve ever lived in different countries or even different regions of the United States, you have learned that we do have real differences beyond personality. Our culture informs us of how to view life events. That’s especially true in commerce and the transaction of merchandise and services.

Examples of Cultural Issues in Pest Control Pricing

Here are a few examples of situations I’ve run across:
My technician tells me he gets really tired of certain nationalities that are always looking for bargains. He tells me, “The customer can take my price or leave it!”

This is a bad attitude informed by lack of exposure to other cultures and lack of understanding for the intent of the customer’s action. The technician gets his pride hurt when the prospect tells him that his price is too high, not understanding that in the eyes of the prospect he is taken for a fool if he doesn’t negotiate a lower price.

Read the rest of this entry »

Advertisements

Los Angeles PestPac User Meeting

October 4, 2011

This morning I’m in Los Angeles attending a PestPac technology meeting. It’s been too long since I last did a detailed analysis of PestPac software and felt it was time to get curreent. I’ve been using PestPac since 2002, having been an early west coast PestPac software evangelist.

Before the internet came to play a huge role in driving pest control service advertisement, it became a tool for internal customer service relationship management. Over the years I have advocated PestPac internet based software for any growing pest control company.
Read the rest of this entry »


When Pests Are Not Pests

August 16, 2011

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to Yahoo BuzzAdd to Newsvine

This past spring I was in Estonia when I joined my wife’s business trip to the University of Tartu for a scientific convention. We traveled from Riga, Latvia to Tartu and Tallinn, Estonia and then to Helsinki, Finland.

It was wonderful to see how The Baltic Republics have gone through a revival since the demise of the Soviet Union. Three typical housing styles were evident everywhere. There was the old and elegant housing for the wealthy prior to the Soviet era. There was the bland, stark grey and unadorned housing of the Soviet era (which I didn’t bother photographing). Lastly, there was the new modern housing and where we were staying, some beautiful renovations of downtown commercial nightlife and cafe shops.
Read the rest of this entry »


Half Time for the Pest Control Season

July 29, 2011

July is coming to an end and with it we reach the half way point in “the pest control season.” If the pest control company has a well rounded and diversified service offering, the winter can and should be as welcome as the summer. That takes some doing and for most, the pest control season, roughly from April till October is when the bulk of new business arrives.
Read the rest of this entry »


Dog Bites – A Warning to Pest Control Service Companies

July 18, 2011

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to Yahoo BuzzAdd to Newsvine

Recent and severe dog attacks in San Diego have raised alarm about the dangers posed by certain dog breeds, the manner in which dogs are kept, the number of unregistered dogs and laws that determine the disposition of dog bite cases.
Read the rest of this entry »


Diatomaceous Earth – What’s so good about it?

July 15, 2011

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to Yahoo BuzzAdd to Newsvine

I’ve noticed that a lot of people continue to visit a post I wrote 2 years ago entitled Food Grade vs. Pool Grade Diatomaceous Earth – Possible Confusion. Since then, I have come across an increasing number of DIY (Do-it-Yourselfers) who are irresponsibly using DE, whether Pool Grade or Food Grade.
Read the rest of this entry »


Weathering the Choices

May 18, 2011

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to Yahoo BuzzAdd to Newsvine

Whether to work or not to work during inclement weather, that is the question for service companies as they send out their truck fleets to do business each day. There are schedules to keep and money to be made. There are new customers with all sorts of weather related issues.

Today is an unusually wet day in southern California, where we expect “May gray,” but not downpours as we have had the past 24 hours.
Read the rest of this entry »


%d bloggers like this: