The Culture of the Negotiated Pest Control Transaction

August 27, 2012

Culture and Negotiating Price

If you’ve ever lived in different countries or even different regions of the United States, you have learned that we do have real differences beyond personality. Our culture informs us of how to view life events. That’s especially true in commerce and the transaction of merchandise and services.

Examples of Cultural Issues in Pest Control Pricing

Here are a few examples of situations I’ve run across:
My technician tells me he gets really tired of certain nationalities that are always looking for bargains. He tells me, “The customer can take my price or leave it!”

This is a bad attitude informed by lack of exposure to other cultures and lack of understanding for the intent of the customer’s action. The technician gets his pride hurt when the prospect tells him that his price is too high, not understanding that in the eyes of the prospect he is taken for a fool if he doesn’t negotiate a lower price.

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Diatomaceous Earth – What’s so good about it?

July 15, 2011

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I’ve noticed that a lot of people continue to visit a post I wrote 2 years ago entitled Food Grade vs. Pool Grade Diatomaceous Earth – Possible Confusion. Since then, I have come across an increasing number of DIY (Do-it-Yourselfers) who are irresponsibly using DE, whether Pool Grade or Food Grade.
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Sun Tzu – The Art of War for Managers

June 3, 2011

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Sun Tzu The Art of War for Managers

The Arts of War for Managers

Vacations are a great time to get away from your business long enough to truly think about it, free from the daily distractions. This week, while in the Baltic republics, I have been reading Sun Tzu The Art of War for Managers. It’s rare for me to read a book from front to back cover, so having succeeded in that regard I can attest that it is a book that even I can get through.
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On Child-Men

March 20, 2011

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This morning I came across an AOL article about what Kay Hymowitz calls “Child-Men.” Her new book, “Manning Up,” can be found here on Amazon.
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King George and I Can’t

February 13, 2011

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The King’s Speech, arguably the best film of the year, lays bare the inner fears of a man forced into a life that demanded a great deal more than he was initially prepared to handle, a life that he dreaded. Also revealed are childhood traumas from which royals are not exempt, traumas that carry mental scars that need to become unbound if they are to be healed and overcome.
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Putting the Pieces Together for Better Communication and Execution

January 31, 2011

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More on my vacation in Israel… While on the Golan Heights in a town called Katzrin (check it out for the Golan Heights Winery), I visited Boaz, the son of a close friend. Though his primary language is Hebrew, he learned English at home from his father. His wife, Leah, is a native Russian speaker from Moldova (actually a part of Rumania), who learned Hebrew when she arrived in Israel at age 17. They have three wonderful children. Boaz speaks to his three children in English, while his wife speaks to them in Russian. Boaz and Leah speak to each other in Hebrew. The kids usually answer their parents in Hebrew, but will occasionally answer in English or Russian, especially with guests that have particular language abilities. It’s not uncommon in Europe and the Middle East for people to grow up with 2-3 languages. These kids usually become so brain wired as to eventually pick up 6-7 languages.
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Get It In Writing and Do a Good Job of Writing It

September 6, 2010

I can’t over-emphasize how important it is for you to write clear agreements. Clients appreciate a well written agreement. Customers can’t afford to waste money. In these tough economic times, customers want to know where their money is going. Spelling out all the terms creates a roadmap that will help them appreciate what you are doing for them and will keep you on course to meet their needs. Should there be a stumbling block along the way, both customer and pest control company can refer to the original document to fairly solve the problem.
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