Pestpac has several add-on products that you will want to consider for your pest control organization. BTW, although Pestpac software has been billed as state of the art software for the pest control industry, ergo the name PESTpac, it can be used as a generalist, strong and reasonably priced customer relationship management (CRM) package for many industries, especially the service sector. At the meeting I met a very inquisitive gentleman who owns a company called Poop911. …and that is exactly what they do. They scoop poop! … a great niche market.
Since returning from the meeting I’ve been doing more research on the integration of mobile devices for corporate fleets. The Holy Grail of mobile information access would integrate just about every imaginable need a human could have in a vehicle. Getting all these devices into your vehicle and available for use with customers, in the most convenient, durable and price effective manner has not been an easy nut to crack.
I’m looking for solutions that integrate phone, GPS navigation and tracking, customer relationship management, hands-off data entry and non-distractive fleet communications, without multiple wireless carrier fees, while achieving discounts for purchase/rental of multiple services. Pestpac has created valuable partnerships, including ones that allow it to gain access to cellular data and integrate it into Pestpac. It’s that integration of data into Pestpac that provides that organization with a meaningful advantage over straight solutions from wireless providers. The GPS integration is quite impressive and the connectivity is done in a manner that implemented correctly, can support other wireless devices at a discount. PestPac’s GPS Dispatch allows for additional hands off communication between the field and office using those same navigation and reporting devices.
While many companies have implemented Pestpac mobile handhelds, I am not yet convinced it is the way to go. Pestpac offers fairly tight data security that allows you to put the full power of Pestpac at the route technician’s laptop to the degree that you want to provide the technician with data. The Pestpac handhelds are still far to expensive at $800-1600 per unit. That’s a hefty up front cost. That adds up when you have a fleet of vehicles. The monthly costs are very reasonable. But I can’t see the investment in sturdy handheld devices at those prices when I can buy a fully functional laptop or tablet for $200-400. I’d have to destroy 4 to 8 laptops before I arrive at the cost of one Pestpac recommended and supported handheld device. While the technology delivered on the handheld is highly focused on the needs of a pest control route technician, Pestpac cannot possibly tailor the handheld software to the diverse needs of the industry. Give me a fully functional Pestpac system in the vehicle any day of the week and let me decide what functionality to deliver to the route technician based on security settings.
It is worth delving into the support that Pestpac can offer you today to help run your business. Yet some of the Pestpac add-on products perhaps should be shelved for a year or two until they complete convertion to .net. Currently, Pestpac software operates properly only with the I.E. brower. Once they complete the process of switching to .net, their software as a whole should be open to use on many platforms that are not currently open to it, with all the add-on functionality from handhelds and tablets.
For those expanding their commercial pest control business, check out the commercial add on module, which allows for pest control inspection and reporting drilled down to the room/unit level. That could be extremely valuable for monitoring progress (or the lack thereof) with unit occupants. Think what interesting and valuable information you could provide to support your pest decisions in sensitive accounts such as hospital rooms. During the meeting we were told about a PCO who was able to land a major league stadium contract partially due to the level of reporting they could achieve with Pestpac commercial reports.
As I’ve mentioned in prior posts, the Pestpac visual routing software is a must-have. Now, Pestpac visual router no longer requires licensing Microsoft mapping software. Visual routing is accomplished with an integrations with Google internet based mapping solutions.
One last shout-out for PestPac and Marathon Data Systems. These guys are great team. They have excellent sales and support staff. They have done a great job of supporting our business growth. Like “The Borg,” they listen, learn and adapt, with new and better releases all the time. They deserve your calls and business.
I welcome further discussion on the subject.