This morning I’m in Los Angeles attending a PestPac technology meeting. It’s been too long since I last did a detailed analysis of PestPac software and felt it was time to get curreent. I’ve been using PestPac since 2002, having been an early west coast PestPac software evangelist.
Before the internet came to play a huge role in driving pest control service advertisement, it became a tool for internal customer service relationship management. Over the years I have advocated PestPac internet based software for any growing pest control company.
Few people within the industry have a clear understanding of information technology. It’s just not the forte of the typical pest control owner/operator. Many of the people I meet in the pest control industry are afraid to hand over a critical part of the business to an outside entity. They feel it is too critical to hand over to others, even if they are not as knowledgeable as the tech guys. While I can understand that argument, I don’t buy it. It is so much harder to keep business software running on a local platform than to keep it with a company with over 100 employees dedicated to this piece of software and the management of pest control company data. If a problem develops, PestPac is on the hook to make good and recover/restore data fast! But in 10 years, I only recall one occasion when the system was down for more than a few minutes. Can you say that about your own computers?
I love PestPac visual router, which has allowed me to reroute drivers frequently, in ways that non-users can only do once or twice per year. I also love the Voiceshot module, which allows a company to send out computerized messages to customers en mass, a task that could easily require full time workers dedicated to the task of outbound messaging.
Today, I’ll be looking closely at Pestpac’s add-on commercial services module, which could help us properly manage an expanding commercial department at Hearts Pest Management. I would also like to re-explore the GPS integration, without which I have found much of the GPS data available to a company gets ignored. Having data on your computer is good, but best is to have an integrated package that situates data on the screen where you need it when you need it. I also hope that PestPac will be presenting simplified and unified mobile services using common tools from companies like Apple. Unfortunately, PestPac hasn’t aligned with Apple as they should, being the absolute leader in end user appliances. Personally, I’m not comfortable with pest control service technicians being required to have multiple personal contact and service management devices in their trucks that need to sync up with corporate data. Hopefully I will be seeing comfortable, compact devices that without convaluted rigging will be able to manage PestPac data in the service vehicle real-time.
I drove up today from San Diego and arrived at 5:30 AM to beat the Los Angeles traffic. Now that I’ve got you posted, I can go over for breakfast. Wish me a productive meeting and I’ll report back later.