Get It In Writing and Do a Good Job of Writing It


I can’t over-emphasize how important it is for you to write clear agreements. Clients appreciate a well written agreement. Customers can’t afford to waste money. In these tough economic times, customers want to know where their money is going. Spelling out all the terms creates a roadmap that will help them appreciate what you are doing for them and will keep you on course to meet their needs. Should there be a stumbling block along the way, both customer and pest control company can refer to the original document to fairly solve the problem.

If your written document says something as vague as “trap for rats” or “rodent cleanout,” then you basically have a verbal agreement about what exactly is going to be done. What you and your customer need is a step by step agreement of achieveable points that will happen in order to complete the job and solve the problem.

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4 Responses to Get It In Writing and Do a Good Job of Writing It

  1. Reg Duncan says:

    Not bad for a kid from Queens. Sorry I could not get back sooner, good hearing from you. Would like to follow up.

  2. David Cole says:

    I certainly agree that service agreements are a must. Having everything in writing, what is expected of you as well as what is expected of the customer, can save the PCO a lot of grief; However, spending a little time up front with the customer explaining what the agreement means, what you will do for them and what you both can expect from the outcome is just as important.

  3. Gerry says:

    Reggie! What a nice surprise!

    Let’s make it a point to talk. It’s been a long time since 6th grade. I think the last time we were together was probably sometime around tof my bar-mitzvah.

    My memory of our times together run very deep.

    I sent an email with my contact info, but you can also call at my office.

    Best wishes,

    Gerry

  4. Gerry says:

    Nothing can replace the trust that can only come from two people discussion a problem, deciding on a common solution and putting their faith in one another. That said, having it clearly on paper provides a reference point when one or both parties have different internal definitions of what was said or should be implied. It takes the mind reading out of the equation.

    Thanks for taking such an active interest in our pest control blog.

    Gerry

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