Should you buy local when it comes to pest control?

September 19, 2010

All things being equal, I would say you should buy from a local pest control company. The problem is that all things are not equal at all.

Most local pest control companies are very small operations, one man companies with perhaps a wife in a back office. These companies may have one or two additional workers.

Sometimes these companies are started by hard working, well motivated, well intended entrepreneurs. Other times, they are started by people who have very high opinions of their own ability. Read the rest of this entry »

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Fleet Trucks – Ford Rangers or Toyota Tacoma – other options

September 17, 2010

At Hearts Pest Mangement, I have followed the tradition of many fleet owners/managers by purchasing Ford Rangers again and again. Perhaps I have gotten myself into a lazy rut. I need to take my own advice and think out of the box I have gotten myself into. After many repairs this spring and now in the early fall, I am unequivicably convinced that Ford Rangers just don’t last predictably. Oh, you’ll have one that breaks the mold, but many will have engine problems below the 100,000 mile mark. A few years ago I had one Ranger with a transmission that went out at 25,000 miles and then the engine at 35,000 miles. That was actually heaven-sent as they were obviously warranteed. Now I am purchasing extended maintenance and premium protection plans for my Rangers. They are a logical choice so as to keep maintenance bills predictable and to even out cash flow, but they are also my plan B for trucks that have become my 5th collumn. What is your opinion on the various engine options for pest control trucks that haul considerable weight?
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Pest Controller – Honor or Stigma

September 15, 2010

What words do you use to describe the person who does pest control work at your home or place of business?

Exterminator
Fumigator
Sanitation Worker
Landscaper
Helper
Bug Man
Bug Killer
Pest Controller
Professional
IPM Professional
Businessman
Informative
Green
Nice guy
Consultant
The guy who does the dirty work

How do I know? They change him every month!
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Think Before You Knock!

September 11, 2010

You can find countless books on every aspect of the sale – except one. I have never, ever found one on a salesman’s guide to a fast exit.

At age fourteen, I sold door-to-door subscriptions for the Long Island Press. We traveled in groups on the public buses and subways to the areas we would work each evening. As I was to learn, the group could provide a false sense of safety because once we chose a door, we were on our own. Read the rest of this entry »


Get It In Writing and Do a Good Job of Writing It

September 6, 2010

I can’t over-emphasize how important it is for you to write clear agreements. Clients appreciate a well written agreement. Customers can’t afford to waste money. In these tough economic times, customers want to know where their money is going. Spelling out all the terms creates a roadmap that will help them appreciate what you are doing for them and will keep you on course to meet their needs. Should there be a stumbling block along the way, both customer and pest control company can refer to the original document to fairly solve the problem.
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Did I Pick Up Bed bugs in the Airport?

September 3, 2010

During my trip to NY, I spoke with two PCOs about bed bugs. In fact, in NY, it’s hard to have a pest management professional talk about anything but bed bugs. It is on their minds non-stop, for good reason. The market for bed bug work is endless. You would think that pest management professionals have reached conclusions about how to treat, but they haven’t, nor have they reached any common conclusions on how to price. That’s actually a very good thing, as different companies gear themselves to different segments of the bed bug market.
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