For the past 18 months I stayed physically close to my pest control company. Each day I watched revenue, expenses, cash flow, teamwork, potential liabilities, examined opportunities. I made steady progress cleaning up the books. I changed both my bookkeeper and my accountant. Steadily, I cut my credit card debt.
I still have a long way to go, but Hearts Pest Management is functioning as a more finely tuned economic machine. (That doesn’t mean cutting workers and worker benefits. You don’t cut off the arm that feeds you).
Just two weeks ago I finally managed a trip back to NY to visit my elderly mom. It was a long delayed trip and a necessary personal excursion. But things happening as they do, my mother’s best friend died one day after I returned to the west coast. Now I’m on an early morning flight from LAX to New York to attend a funeral.
Being away during these very trying economic times is not easy. So when I do leave for vacation or other personal reasons, I put all the cards in order before leaving. Then, I close my eyes and get on the plane. Ok. I have to be honest. I do use the lastest technology to stay in touch with staff.
Stepping away from the company is not desertion. An owner might easily think so, especially if he or she thinks very highly of him or herself. Stepping away from time to time instills trust and exercises team and team leadership muscles. It enables and empowers the team to perform at higher levels. Have you ever wondered what would happen if you weren’t around? How would your company survive? Stepping away for short intervals is an excellent opportunity to test and stretch your team to new heights and correct what went wrong in your absence, such that the team eventually functions seamlessly WITHOUT YOU!