Pest Management Professional March 2009 Coffee Lessons

Starbucks gives the pest control industry, and frankly any service industry a lot to think about. Check out my thoughts on lessons learned from Starbucks in my March 09 article at Pest Management Professional magazine, titled Coffee Lessons by Gerry Weitz.

You can see how I have implemented this philosophy at Hearts Pest Management. In particular, you’ll want to check out the employment and testimonial pages to see how employment practices translate into customer satisfaction.

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5 Responses to Pest Management Professional March 2009 Coffee Lessons

  1. Rob Bever says:

    Great article. In the end it is all about people. When we take care of the people the money seems to take care of itself. BlueLine Professional Products takes a similar view.

  2. Rose Weitz says:

    Hey Gerry,

    I love your comparison to Starbucks. What a great, thoughtful piece.


  3. that’s why Starbucks are the best and top chain. Love them

  4. Gerry says:

    Thank you for visiting and contributing to my growing pest control blog. Visit again soon.

  5. Gerry says:

    Perhaps it’s the ego in me, but I love re-reading this article. As I think about the pest control industry today, I think we’ve made some good strides in green pest control and in so doing have helped our workers stay healthy while protecting the community from pests. Have we seriously focused on improving the lives of our workers? I think not. In fact, with the economy in such a state, I see the opposite happening. The leading industry magazines are saying the right things, and one of them is not to neglect the people who go out there every day to produce revenue for the company. Even so, financial remuneration is just one piece of the puzzle. Workers are looking for a sense of pride, respect and satisfaction that is communicated from the top down to the first day entry level worker. Let’s face it, we all want approval and a sense that we have a better future.

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